Shipping & Returns
✅ REFUND POLICY
Due to the customized nature of the products we produce at HiBooBoo, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your loved one.
Your satisfaction is one of the most important things to us! If you are unsatisfied with your purchase, just let us know, and we'll make it right.
✅ ORDER PROCESSING
Once the order has been placed, it will undergo a processing period of about 3 business days.
✅ ORDER DELIVERY
After the order processing, the product will be shipped to you. The delivery time frame is 3-5 business days, depending on your location.
✅ DID YOU RECEIVE THE WRONG PRODUCT?
If you received the wrong product, incorrect size or print, or your product was damaged in transit, we would replace it without question. Please let us know within 48 hours of receiving your order in this case.
✅ 30-DAY WARRANTY:
During this warranty period, if the product arises with a defect or does not meet your expectation regardless of any reasons, to the extent permitted by our policy, we will either resend a new Product equivalent to the product that was purchased or refund 100% of the purchase price of the product.
✅ MODIFICATION & CANCELLATION
If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. If 24 hours have passed, the cancellation will be granted at our discretion. This is because our artists often begin work as soon as you have placed your order. If your artwork has already been created and you request to cancel, we will charge you a $10 fee to cover some of the artwork costs for your order.
✅ QUALITY OF PRINTS
Please be aware that when we create your artwork, we use the photo you uploaded with your order. We cannot offer any resolution if you do not follow our Photo Guide. It's your responsibility to submit a high-quality photo that adheres to our submission guidelines. Low-quality photos will result in low-quality artwork. We allow notes to be added to orders if you have anything to tell us. However, we can't guarantee that special requests will be adhered to - for example, we cannot edit a photo to close or open a mouth, add a smile etc. We can, however, remove red eye, edit eye color, and implement minor requests.
✅ DEFECTIVE ITEMS
If you received a wrong or defective product, please contact us at: firstname.lastname@example.org
✅ LOST, MISSING, OR LATE PACKAGE
Please contact us at: email@example.com, and we'll check your package's status with our shipping carrier.
Please note that all examples on site were made from high-quality, high-resolution photos. Blurry, low-quality photos will not allow our design team to produce the high-quality finish you see on site.